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TOTAL CUSTOMER SATISFACTION : LESSONS FROM 50 EUROPEAN COMPANIES WITH TOP QUALITY SERVICE

MICHELE JURGENS PANAK , JACQUES HOROVITZ

1992

BOOK
Category

CUSTOMER ANALYSIS

Abstract TOTAL CUSTOMER SATISFACTION EXPLORES THE ACTIVITIES OF OVER 50 EUROPEAN COMPANIES WITH EXCELLENT REPUTATIONS FOR CUSTOMER SERVICE. PRACTICAL EXAMPLES AND CASE STUDIES FROM THE BEST IN THE BUSINESS WILL ENABLE COMPANIES TO GIVE THEIR CUSTOMERS THE BEST IN SERVICE QUALITY.
ISBN 0273034472
Author(s) MICHELE JURGENS PANAK , JACQUES HOROVITZ
Credits
Edition 1ST ED.
Year 1992
Publisher PITMAN PUBLISHING
Type BOOK
Keywords CUSTOMER ANALYSIS
Language English
Collation 456 P., 25 CM.

Availability and Location Reserve

Copy No Library Stack Shelf Is Reference Status Return Date
1 Nicosia B 6 No Available

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