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CUSTOMER CARE MANAGEMENT

ANDREW BROWN

1989

BOOK
Category

CUSTOMER ANALYSIS

Abstract SOME COMPANIES GIVE THE IMPRESSION THE CUSTOMERS ARE NECESSARY INTERRUPTIONS TO BE SUFFERED DURING A WORKING DAY. OTHERS, EQUALLY UNENLIGHTENED, PROVIDE THE SERVICE THEY WANT TO PROVIDE , RATHER THAN THE SERVICE DEMANDED BY THE CUSTOMER. A FEW MORE BELIEVE THAT CUSTOMER SERVICE AMOUNTS TO NOTHING MORE THAN BEING POLITE ON THE THELEPHONE AND TAKING ORDERS.

ISBN 075060056X
Author(s) ANDREW BROWN
Credits
Edition 1ST ED.
Year 1989
Publisher BUTTERWORTH AND HEINEMANN
Type BOOK
Keywords CONSUMER BEHAVIOR
Language English
Collation 119 P., 20 CM.

Availability and Location Reserve

Copy No Library Stack Shelf Is Reference Status Return Date
1 Nicosia B 4 No A