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SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY

MONA J. FITZSIMMONS , JAMES A. FITZSIMMONS

2006

BOOK
Category

MANAGEMENT

Abstract THE BOOK COVERS BOTH STRATEGIC AND OPERATIONAL ISSUES PERTAINING TO SERVICES. THE BREADTH OF THIS TEXT'S COVERAGE SPANS QUALITATIVE AND QUANTITATIVE ASPECTS OF SERVICE MANAGEMENT.
ISBN 9780070615663
Author(s) MONA J. FITZSIMMONS , JAMES A. FITZSIMMONS
Credits
Edition 5TH ED.
Year 2006
Publisher MCGRAW-HILL INTERNATIONAL EDITION
Type BOOK
Keywords MANAGEMENT
Language English
Collation 605 P., 25 CM.

Availability and Location Reserve

Copy No Library Stack Shelf Is Reference Status Return Date
1 Nicosia B 2 No Available

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