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SERVICE OPERATIONS MANAGEMENT: IMPROVING SERVICE DELIVERY

JOHNSTON, ROBERT, 1953- , GRAHAM CLARK

2005

BOOK
Category
Abstract WRITTEN FOR STUDENTS OF OPERATIONS MANAGEMENT COURSES ON AN UNDERGRADUATE, MSC OR MBA COURSE, THIS BOOK COMBINES A PRACTICAL APPROACH WITH DETAILED THEORETICAL UNDERPINNING TO PROVIDE A VALUABLE PERSPECTIVE ON THIS GROWING AREA. PROVIDING TOOLS, FRAMEWORKS AND TECHNIQUES FOR OPERATIONAL ANALYSIS AND IMPROVEMENT, THE TEXT BUILDS ON THE PRINCIPLES OF OPERATIONS MANAGEMENT, EXAMINING THE OPERATIONS DECISIONS THAT MANAGERS FACE IN CONTROLLING THEIR RESOURCES AND IN DELIVERING SERVICES TO THEIR CUSTOMERS.

ISBN 0273683675
Author(s) JOHNSTON, ROBERT, 1953- , GRAHAM CLARK
Credits
Edition 2ND ED.
Year 2005
Publisher PRENTICE HALL, FINANCIAL TIMES
Type BOOK
Keywords OPERATIONS MANAGEMENT
Language English
Collation 496 P., 24 CM.

Availability and Location Reserve

Copy No Library Stack Shelf Is Reference Status Return Date
1 Nicosia A 8 No A