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FUCTIONAL SERVICE QUALITY, OPERATIONAL BANK EFFICIENCY AND FINANCIAL PERFORMANCE: CASE STUDY OF SOME SELECTED COMMERCIAL BANKS IN UGANDA

OPIO STANLEY

2005

DISSERTATION
Category

OPERATIONS MANAGEMENT

BANKING

FINANCIAL

INFORMATION TECHNOLOGY

Abstract THIS RESEARCH AIMED AT INVESTIGATING THE RELATIONSHIP BETWEEN FUCTIONAL SERVICE QUALITY, OPERATIONAL BANK EFFICIENCY AND FINANCIAL PERFORMANCE. WHAT BOTHERED THE RESEARCHER WAS THE CLOSURE OF FINANCIAL INSTITUTIONS ESPECIALLY DURING LATE '90s AND EARLY 2000s THAT CHARACTERIZED THE BANKS AS PER THE NEWS PAPER ARTICLES DURING THAT TIME. THE QUESTION WAS WHY WAS THAT FINANCIAL INSTITUTIONS ESPECIALLY BANKS WERE NOT PERFORMING AS EXPECTED.

ISBN DL-U-472-04
Author(s) OPIO STANLEY
Credits
Edition
Year 2005
Publisher
Type DISSERTATION
Keywords MBA
Language Deutsch
Collation

Availability and Location Reserve

Copy No Library Stack Shelf Is Reference Status Return Date
1 Nicosia T 3 No A
address P.O Box 25288 Nicosia 1308, Cyprus
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