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FUCTIONAL SERVICE QUALITY, OPERATIONAL BANK EFFICIENCY AND FINANCIAL PERFORMANCE: CASE STUDY OF SOME SELECTED COMMERCIAL BANKS IN UGANDA
OPIO STANLEY
2005
DISSERTATION
Category |
OPERATIONS MANAGEMENT
BANKING
FINANCIAL
INFORMATION TECHNOLOGY
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Abstract |
THIS RESEARCH AIMED AT INVESTIGATING THE RELATIONSHIP BETWEEN FUCTIONAL SERVICE QUALITY, OPERATIONAL BANK EFFICIENCY AND FINANCIAL PERFORMANCE. WHAT BOTHERED THE RESEARCHER WAS THE CLOSURE OF FINANCIAL INSTITUTIONS ESPECIALLY DURING LATE '90s AND EARLY 2000s THAT CHARACTERIZED THE BANKS AS PER THE NEWS PAPER ARTICLES DURING THAT TIME. THE QUESTION WAS WHY WAS THAT FINANCIAL INSTITUTIONS ESPECIALLY BANKS WERE NOT PERFORMING AS EXPECTED.
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ISBN |
DL-U-472-04
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Author(s) |
OPIO STANLEY
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Credits |
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Edition |
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Year |
2005
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Publisher |
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Type |
DISSERTATION
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Keywords |
MBA
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Language |
Deutsch |
Collation |
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